Terms and
Conditions.
Return and Refund Policy
Because we work with fresh, perishable flowers, we handle refunds and replacements on a case-by-case basis. Depending on the circumstances, we may offer a replacement, a partial refund, or another solution of equivalent value. Our aim is always a fair outcome for a genuine issue with your order.
No Refund Once Dispatched or Out for Delivery
Once an order has been dispatched or is out for delivery, it can no longer be cancelled or refunded, and the customer remains responsible for the full order amount. If you need to change or cancel an order, please reach out as early as possible — see our FAQ for how order changes work.
Cancellation Policy
Orders may not be cancelled once they have been dispatched or are out for delivery due to the perishable nature of fresh flowers. Cancellation requests must be made at least 6 hours before the order is dispatched. Cancellation requests before dispatch are subject to order status and UAE Flower Shop approval.
Failed or Missed Delivery
Due to the perishable and time-sensitive nature of fresh flowers, UAE Flower Shop does not offer refunds or returns when delivery cannot be completed because the recipient is unavailable, incorrect recipient contact information or address was provided, building/security access is denied, the recipient refuses delivery, the driver cannot contact the recipient, or redelivery is required due to these circumstances.
Exceptions and Resolution
In genuine cases — flowers arriving damaged, an incorrect order, or a missed delivery window — we may approve a replacement, store credit, partial refund, or another solution of comparable value, at our discretion. Please report any issue with photos where possible, as soon as you notice it, so we can look into it properly.
Refund Processing Time
If UAE Flower Shop approves a refund, the refund will be processed within 14 days from the date of approval. Refunds will be issued via the original payment method where applicable, or via an alternative payment method determined by UAE Flower Shop.
Delivery Terms
Delivery fees are calculated automatically at checkout based on the emirate and delivery date you choose. Same-day ("Today") delivery is charged at double the standard fee for that emirate, since it is an expedited service, with order cut-offs of 8:00 PM for Dubai, Sharjah and Ajman, and 1:00 PM for Abu Dhabi, Fujairah, Ras Al Khaimah and Umm Al Quwain. Large orders, including 1,000-flower arrangements, require at least 3 days advance notice. A recipient name, phone number and WhatsApp number are required at checkout alongside the delivery address. Full delivery information is available on our Delivery page.
Natural Variation
Flower head size and exact shade can vary slightly from photos shown on the site, since these are natural products rather than manufactured ones. In the rare case a specific flower is unavailable, we may substitute it with one of similar value and character.
Questions
If anything here needs clarifying, or you have a question about an order, please get in touch through our Contact page.