Terms and
Conditions.
Return and Refund Policy
Because we work with fresh, perishable flowers, we handle refunds and replacements on a case-by-case basis. Depending on the circumstances, we may offer a replacement, a partial refund, or another solution of equivalent value. Our aim is always a fair outcome for a genuine issue with your order.
No Refund Once Dispatched or Out for Delivery
Once an order has been dispatched or is out for delivery, it can no longer be cancelled or refunded, and the customer remains responsible for the full order amount. If you need to change or cancel an order, please reach out as early as possible — see our FAQ for how order changes work.
Exceptions and Resolution
In genuine cases — flowers arriving damaged, an incorrect order, or a missed delivery window — we may approve a replacement, store credit, partial refund, or another solution of comparable value, at our discretion. Please report any issue with photos where possible, as soon as you notice it, so we can look into it properly.
Refund Processing Time
Exact refund processing timelines are still being finalised and will be published here once confirmed.
Delivery Terms
Delivery fees are calculated automatically at checkout based on the emirate and delivery date you choose. Same-day ("Today") delivery is charged at double the standard fee for that emirate, since it is an expedited service. Full delivery information is available on our Delivery page.
Natural Variation
Flower head size and exact shade can vary slightly from photos shown on the site, since these are natural products rather than manufactured ones. In the rare case a specific flower is unavailable, we may substitute it with one of similar value and character.
Questions
If anything here needs clarifying, or you have a question about an order, please get in touch through our Contact page.